Contact Center Connection (CCC) is a US-based company specializing in assisting clients with navigating the complexities of the contact center outsourcing environment by providing a thorough suite of no-cost advisory services, from initial vendor search & selection through program design, implementation ongoing metrics & quality management.
Why do it alone, when you can engage a highly qualified group of call center experts to help guide and manage your program throughout every step of the process? CCC is dedicated to providing clients with a wide array of resources capable of improving the operational performance of customer service and support organizations while reducing and/or controlling costs.We are not simply a database of every BPO provider out there. Rather, we have a large group of pre-screened and certified on/off/near-shore business process outsourcing providers within our network, allowing us to present increased, unbiased selection while also providing the leverage to negotiate more competitive rates on your behalf. Due to our long relationships with only the top-tier providers, we are well aware of the various outsourcing options available both on & offshore, with specific knowledge of “who does what well” and have the insight and ability to recommend best fit options, based on the specific needs of our clients.
As our name implies, Contact Center Connection leverages its experience and connections within the industry for the advantage of its clients. Our project methodology recognizes the complexities of the contact center environment and incorporates a complete and thorough approach which addresses every aspect needed to ensure success.